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11 November. 2020

Three ways streaming telemetry is taking in-home monitoring to the next level

Knowing what's happening on the end-user's in-home network is essential for service providers and network operators. In this article, we move into the engine room and look at the technology that takes troubleshooting to the next level.

When speaking about network monitoring, most people traditionally think of SNMP (Simple Network Management Protocol). But in fact, streaming telemetry can be a much more effective way to measure in-home network performance.

But what opportunities are created by telemetry streaming? And in which situations is it a better option than SNMP?

Here are three key advantages of in-home monitoring with telemetry streaming.

1. Pushed data at pre-defined intervals

SNMP is a pull-based mechanism – the device only sends data when requested. And for many years, SNMP has been the primary way of collecting and organizing network information.

But as digital transformation has started to dominate software development, technology and online services, SNMP can no longer keep up with the required speed and scale.

– When working with Wi-Fi, you need a constant flow of real-time data. No interruptions. And SNMP is not able to deliver the data immediately because it needs to go through the available data source first. And by the time the data is ready, it might not be accurate anymore, explains Christian Coco, Technical Program Manager at Icotera, and continues:

– With telemetry streaming, the data is automatically and continuously pushed from the CPE (customer-premises equipment) to the front-end, where the data is displayed. So, instead of the service provider having to ask for the data, the CPE automatically sends the data at a constant, pre-defined interval. This results in a much more accurate in-home monitoring setup – both for the end-user and the supporter.

2. A snapshot of reality

With streaming telemetry, you're done making assumptions and guesses.

According to Christian Coco, streaming telemetry is able to push the data as soon as an event occurs.

– Streaming telemetry gives real-time access to analytics-ready data. This means that when an end-user calls the help desk, the supporter simply visualizes real-time data from the specific CPE and then has insight into the network's behavior and performance at that very moment, Coco says, and adds:

– In this way, there's a much greater chance of identifying and fixing the problem on the spot. And when the support call ends, the supporter can once again revoke access to the data. In this way, it's completely GDPR compliant and you will no longer have to deal with delayed data transmission.

3. Proactive troubleshooting

Telemetry streaming does not only enable instant troubleshooting. It also stores the data, so the service provider or network operator can detect potential problems and solve them before they affect the customer.

– With telemetry streaming, the service provider can store the data for two weeks. In this way, the supporter can look back in time and see how the Wi-Fi was performing the last time a problem occurred.

– With these historical insights, you can proactively offer specific solutions to the issues before they occur. In this way, you will have a much happier customer and cut down on support costs too, ends Coco.

icons8-info-160WANT TO KNOW MORE about how to cut costs related to customer support while providing an even better service?
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