It isn’t complicated: The better the router performance, the better the Wi-Fi experience
For some ISPs, it’s tempting to go for the cheapest customer premise equipment (CPE) from a cost perspective. But if you want to provide your customers with the highest performance – in all rooms of the home – a high-quality router is the only solution. Read more
CASE: High-performance CPE tailored to local needs means full utilization of fiber networks
Stiegeler, a German ISP and network operator, has been delivering fiber-optic networks to private households and businesses for more than ten years. The company's goal is to promote broadband expansion and fast Wi-Fi connections in rural areas across the south-west of Germany by... Read more
New self-service Wi-Fi app helps ISPs reduce support calls
Many ISPs are looking for self-service solutions to help reduce high support call volumes and enable their end-customers to solve smaller tasks themselves. In response to this, Icotera has developed a Wi-Fi app that plays a vital role in empowering end-users to manage their... Read more
CASE: Delivering powerful Wi-Fi connectivity to the UK
Grain Connect, a UK-based ISP, was experiencing Wi-Fi dropouts to the extent that it affected the overall customer experience. The company began a search for a new provider of customer-premise equipment – a partner capable of delivering powerful Wi-Fi connectivity from day one. Read more
Wi-Fi: To extend or not to extend?
Wi-Fi has without a doubt become the preferred connectivity technology inside the majority of people’s households. But with Wi-Fi comes certain challenges, and many businesses have started to offer extenders to resolve coverage issues. But are extenders a good idea? Or are they... Read more
Why tri-band routers are not suitable for European households – at least not yet
The tri-band router is said to be a smart way to create wireless backhaul for extenders in a Wi-Fi network. But is it really a way forward for European households? Or is it just marketing hype? Read more
How in-home monitoring is paving the way for greater customer satisfaction
In today's digital world, customers expect to be online all the time, and they expect full coverage in every corner of their homes. Furthermore, they increasingly expect to be able to get help and assistance from customer support 24/7 and that support staff are able to fix... Read more
In-home monitoring – the value of data
Big data is not a new phenomenon. But the methods by which we gather, combine and analyze data keep evolving, and thus revealing new business opportunities and ways to save time and resources. Read more
Three ways streaming telemetry is taking in-home monitoring to the next level
Knowing what's happening on the end-user's in-home network is essential for service providers and network operators. In this article, we move into the engine room and look at the technology that takes troubleshooting to the next level. Read more
3 essential benefits of next-generation PON technology
The next generation of passive optical network (PON) technology is upon us. And it won't be long before consumers can stream HD content and businesses can optimize their resources faster than you can shout, "Beyond gigabit performance!" Read more
Fighting for fiber across Europe
Interview with the FTTH Council Europe The Director General of the FTTH Council Europe, Mr. Vincent Garnier, provides a firsthand insight of the deployment of fiber across the EU as well as how operators and ISPs can address some of the obstacles surrounding the deployment of... Read more
Is 5G really the end of fiber?
As the next generation of mobile technology is being rolled out, speculations that 5G will remove the need for fiber into the home are numerous. The same thing happened when 3G and 4G were introduced. However, with the luxury of hindsight, we can all agree that the rumors were... Read more
Beyond gigabit performance with a future-proof optical network terminal
While the demand for high-speed internet is constantly growing, many network operators are struggling – not only to compete for tomorrow's share of the market, but also to deliver on their customer promise today. Contrary to what many may think, the best solution is not to be... Read more
How to ensure "first time right" when installing FTTH
In a world where every home visit is costly it’s key to limit expensive service visits and time-consuming repeated truck rolls. Terminating fiber the right way – first time, every time – is one of the most effective ways for network operators to ensure a low total cost of... Read more
CASE: Simple premium Wi-Fi solution wins customers for young ISP
For the new Danish internet service provider, Fastspeed, part of the solution is in the company name – fast internet connection. But the other half of the company’s success lies in simplifying its offer down to one minimalist premium Wi-Fi solution for all customers. Read more
Data and insight are central to successful Wi-Fi support
Offering Wi-Fi requires the ISP to develop a support setup that is geared towards solving in-home performance issues quickly and effectively whenever they occur – or better yet, before they occur. In this article, we give you some best practice insights for the support function. Read more
How to make Wi-Fi a profitable business
While there are huge advantages for internet service providers (ISPs) who choose to offer Wi-Fi on top of the fiber termination, it is not as simple as “turning on” the Wi-Fi. There may be attractive shortcuts, but Icotera advocates that to make a profitable business out of... Read more
5 mistakes to avoid when delivering Wi-Fi to end-users
What are the dos and don’ts for ISPs delivering Wi-Fi? Here we list 5 common mistakes that ISPs should avoid if they want to deliver seamless in-home Wi-Fi performance to end-consumers – and turn Wi-Fi into a profitable business. Read more
Why owning the complete Wi-Fi experience improves the ISP business
Still many internet service providers (ISPs) are reluctant when it comes to offering Wi-Fi to end-users. Often, the fear of having to spend additional resources on supporting in-home Wi-Fi performance issues is a barrier but offering both fiber termination and Wi-Fi can actually... Read more
Empower the ISP business with customer-premises equipment tailored to UK households
Vendor lock-in, outdated product design and inefficient installation processes. These are just some of the cost-intensive challenges internet service providers (ISPs) in the UK face when terminating fibre to millions of UK households. Read more
Wi-Fi 5 or Wi-Fi 6? Delivering the best in-home Wi-Fi experience is what matters
In the world of IT and telecoms, suppliers are forever proclaiming the latest technology to be the industry's Holy Grail. Case in point: Wi-Fi 6. In reality, however, most internet service providers (ISPs) and end-users are not ready for Wi-Fi 6 yet, and very few devices on the... Read more
Designer: High performance is not enough for end users
We are increasingly looking for in-home devices that do not ”disturb” the interior design of our homes. In this article you get the product designer’s perspectives on why the interaction between performance and aesthetics is more important than ever. Read more
CASE: Fewer service visits improve the business
Keeping service costs at a minimum is a clear competitive advantage. With a high-quality, integrated layer 3 device solution, the Norwegian internet service provider GP Dataservice has cut down dramatically on service visits. The customers now take part in the installation at... Read more
A vendor independent layer 3 device solution means freedom of choice for ISPs
Vendor lock-in often turn out to be very cost-intensive for internet service providers (ISPs). When constrained to buy both the optical network terminal (ONT) and the optical line termination equipment (OLT) from the same vendor it becomes cumbersome and expensive to replace... Read more
CASE: Now customers get maximum Wi-Fi speed
The Bulgarian internet service provider Cooolbox had become tired of dealing with the many helpdesk calls from customers dissatisfied with their in-home Wi-Fi experience. When Cooolbox changed to an integrated layer 3 device solution from Icotera, they were able to deliver... Read more
Three myths about changing customer premise equipment
Replacing customer premise equipment is a big step for many ISPs. And no - there is no way of avoiding the installation of new box at your end users. But it does not have to be either difficult or costly. Here we kill off three common myths about changing CPE supplier. Read more
How ISPs can improve business with an integrated layer 3 device solution
High operational and support costs keep most internet service providers awake at night. Switching to an integrated layer 3 device solution can be part of the solution. In addition to offering a complete service package, the main benefits are simple installation, fewer potential... Read more
Three key challenges for ISPs to keep a low TCO
Expensive truck rolls, lack of control over third party devices and failure rates. These are three common challenges that internet service providers face in their battle to keep end customers satisfied with their in-home internet performance, while also keeping running costs as... Read more
WI-FI 6: What can we expect?
Expectations to the new wireless technology range from better stability to reduced costs and less carbon emissions. In this article, we delve into some of the prospects of the new Wi-Fi standard 802.11ax – or in popular terms: Wi-Fi 6. Read more
New Wi-Fi standard brings the customers faster Internet - and helps cut down support costs
The next generation Wi-Fi hits Europe this autumn. Samsung’s Galaxy S10 and the new iPhone from Apple are both running the 802.11ax standard - also referred to as Wi-Fi 6. With devices enabling 10 times faster Wi-Fi, customers will naturally expect networks supporting the... Read more
Next Generation Wi-Fi 6 is Powered by Quantenna Connectivity Solutions Division
Next Generation Product Line from Icotera Delivering Wi-Fi 6 is Powered by Chipsets from ON Semiconductor’s Quantenna Connectivity Solutions Division Read more
Icotera HIGHLIGHTS - April 2019
Welcome to HIGHLIGHTS! With HIGHLIGHTS we want to keep you updated on our business, products and solutions, but we also want to inspire and bring focus on more industry and technological related topics. In this issue we have focused around many of the exciting things that are... Read more
Icotera provides open access Gateways including Intelligent Network Monitoring to leading Swedish FTTH provider
Com Hem - One of Sweden’s largest FTTH providers has recently chosen Icotera’s residential layer 2 gateway including ICONS – Icotera Network Surveillance - for their future FTTH rollout. Since April 2018, Icotera’s i6400 open access Gateway series has been rolled out in large... Read more
Next level ISP support through intelligent Network monitoring
ICONS – Icotera Network Surveillance Solution – offers true intelligence. It is designed for Network Operators and Service providers to reduce and shorten support calls (OPEX reduction) by offering enhanced capabilities for end-user support and network performance diagnostics. Read more
Icotera is targeting major European market shares.
'Our goal is to give end-users an exceptional internet experience throughout the home. We do this by offering a growing portfolio of intelligent media converters, gateways, routers and Wi-Fi Access Points. In addition, our own developed Network Monitoring Service (ICONS) ensures... Read more
New CEO to drive international growth
Effective December 11, 2017, Icotera's board of directors has appointed René Brøchner new CEO of Icotera A/S. After 6 years as CEO, Peter Lund has wished to pass on the management to further strengthen Icotera’s product offering and international growth. Read more
