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The key for ISPs to lower customer churn

A low churn rate is central to a profitable business. Finding the right formula to retain customers is key to ISP success. The question is how to do this?
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Quality of service: 3 steps to increase customer loyalty

The internet offering has become the primary value proposition and end-users have high expectations. How do you claim a unique position in a market characterized by fierce competition?
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Multi-User MIMO: What it is and why you need it

A fast internet connection isn't always enough. Explore how Multi-User MIMO supports multiple simultaneously Wi-Fi user ensuring both satisfied end-users and a future-proof ISP business.
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Wi-Fi 6: Understand the benefits and opportunities

Wi-Fi 6 boasts of additional benefits and improvements compared to Wi-Fi 5. Discover some of the key features offered in Wi-Fi 6 and how they compare to Wi-Fi 5
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The customer’s in-home Internet experience will determine fibers’ success

It's the right Wi-Fi equipment that enables FTTH customers to reach the full potential of broadband access
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3 fiber trends for ISPs to look out for

Three trends gain a foothold across the European FTTH space - explore how ISPs play a crucial role in fiber deployment and transitioning customers to fiber.
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CASE: Wi-Fi 6 Router paves the way for a stronger market position in Sweden

To strengthening their market position in Sweden, Telenor has launched a Wi-Fi 6 router. Result is increase in broadband sales and fewer support calls
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Challenges that may ruin the ISP's business case

Choosing the right business strategy and using customer data to deliver a proactive customer experience will help ISPs build a strong business case.
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How to optimize your customers’ Wi-Fi setup for remote work

As an ISP, how can you provide a Wi-Fi solution for the home office so neither customers, partners, or colleagues notice the workplace has become remote?
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3 ways to improve the in-home Wi-Fi experience

The in-home Wi-Fi experience should be straightforward and hassle-free. Customers demand a high quality and increased reliability Wi-Fi connection.
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CASE: Regional utility company delivers high-performance internet across northern Germany

– One of our core values is to deliver reliable products to our customers. This is precisely what Icotera’s CPE enables us to deliver to our customers.
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5 best practices for intelligent fiber termination

To realize fiber’s enormous potential in revenue-producing broadband, fiber cables must be connected properly, terminated, routed, stored, and handled.
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How to deliver a powerful Wi-Fi gaming experience

While staying at home during covid many have taken up online gaming. But how can ISPs offer a stable and reliable Wi-Fi solution that also provides low latency and increased coverage?
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It isn’t complicated: The better the router performance, the better the Wi-Fi experience

If you want to provide your customers with the highest Wi-Fi performance – in all rooms of the home – a high-quality router is the only solution.
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CASE: High-performance CPE tailored to local needs means full utilization of fiber networks

We don't just provide a one-size-fits-all solution. We believe that solutions adjusted to individual needs will lead to a better user experience.
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New self-service Wi-Fi app helps ISPs reduce support calls

Self-service Wi-Fi app helps ISPs reduce support calls - it empowers end-users to manage their Wi-Fi set-up in a real-time environment.
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CASE: Delivering powerful Wi-Fi connectivity to the UK

Delivering a fast and reliable Wi-Fi connection is the core of any internet service provider’s (ISP) value proposition. 
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Wi-Fi: To extend or not to extend?

Wi-Fi comes certain challenges, and many offer extenders to resolve coverage issues. But are extenders a good idea? Or are they just a quick fix?
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Why tri-band routers are not suitable for European households – at least not yet

A tri-band router is said to be a way to create wireless backhaul for extenders in a Wi-Fi network. Is it really a way forward- or is it marketing hype?
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How in-home monitoring is paving the way for greater customer satisfaction

In-home monitoring makes it possible to continuously save crucial diagnostic data. The ISP's support staff hereby have on-the-spot access to essential customer-specific information, including details that enable them to identify the problem remotely
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In-home monitoring – the value of data

For ISPs and network operators, it is essential to gain access to data through in-home monitoring and follow what happens in the home where the CPE is installed
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Three ways streaming telemetry is taking in-home monitoring to the next level

Knowing what's happening on the end-user's in-home network is essential for service providers and network operators to provide efficient troubleshooting
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3 essential benefits of next-generation PON technology

The next generation PON technology is upon us - how it is going to take internet performance as we know it today to the next level.
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Fighting for fiber across Europe

Firsthand insight from Director General, FTTH Council Europe on the deployment of fiber across the EU as well as how operators and ISPs can address some of the obstacles surrounding the deployment of fiber.
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Is 5G really the end of fiber?

Fiber versus 5G isn't an either or decision. It's the combination of fiber and 5G is that's key to the best internet experience
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Beyond gigabit performance with a future-proof optical network terminal

Beyond gigabit performance – with today's technologies. An ONT based on current GPON technology taps into unexploited potential in the existing technology and removes the limit of one gigabit throughputs
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How to ensure "first time right" when installing FTTH

A stable in-home Wi-Fi performance is what the end-users need. They care little about the standard – it’s the in-home experience that matters!
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CASE: Simple premium Wi-Fi solution wins customers for young ISP

What the end-consumers care about is the internet speed on their tablets and computers. Fastspeed, a Danish ISP offers a simple solution to match the need.
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Data and insight are central to successful Wi-Fi support

How to create an effective Wi-Fi support setup that gives satisfied customers and keeps support costs low? A balance many ISPs are struggling to meet.
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How to make Wi-Fi a profitable business

High support costs prevents many ISPs from offering Wi-Fi but control of the value chain puts you in a better position to offer more efficient and reliable
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5 mistakes to avoid when delivering Wi-Fi to end-users

What are the dos and don’ts for ISPs delivering Wi-Fi? Check what to avoid in order to turn Wi-Fi into a profitable business.
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Why owning the complete Wi-Fi experience improves the ISP business

Offering both the fiber termination and the Wi-Fi, means control which gives you the best qualifications for effective fault detection and happy customers.
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Empower the ISP business with customer-premises equipment tailored to UK households

ONT solution specifically designed to meet the demands of tomorrow and to solve the challenges many ISPs in the UK face.
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Wi-Fi 5 or Wi-Fi 6? Delivering the best in-home Wi-Fi experience is what matters

A stable in-home Wi-Fi performance is what the end-users need. They care little about the standard – it’s the in-home experience that matters!
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Designer: High performance is not enough for end users

We are moving towards a future where end users will increasingly ask to see the actual device to be installed in their homes before choosing a provider.
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CASE: Fewer service visits improve the business

Low service costs is a clear competitive advantage. With an integrated layer 3 device solution, the Norwegian ISP GP Dataservice has reduced service visits dramatically
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A vendor independent layer 3 device solution means freedom of choice for ISPs

Vendor lock-in can be very cost-intensive for ISPs. Vendor independent ONT equipment gives greater flexibility and a better bargaining position.
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CASE: Now customers get maximum Wi-Fi speed

Tired of dealing helpdesk calls from customers dissatisfied with their in-home Wi-Fi. Coolbox now delivers max speed all the way to the end user devices
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Three myths about changing customer premise equipment

High operational and support costs keep most internet service providers awake at night. Switching to an integrated layer 3 device solution can be part of the solution.
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How ISPs can improve business with an integrated layer 3 device solution

High operational and support costs concerns most internet service providers. Switching to an integrated layer 3 device solution can be the solution.
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Three key challenges for ISPs to keep a low TCO

Expensive truck rolls, lack of control over third party devices and failure rates: Three common challenges that ISPs face in keeping customers satisfied with their in-home internet performance, while also keeping running costs low.
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WI-FI 6: What can we expect?

Expectations to the new wireless technol­ogy range from better stability to reduced costs and less carbon emissions. In this article, we delve into some of the prospects of the new Wi-Fi standard 802.11ax – or in popular terms: Wi-Fi 6.
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New Wi-Fi standard brings the customers faster Internet - and helps cut down support costs

European internet service pro­viders (ISPs) report that as much as 72% of all calls to their help desks involves in-home performance issues. It goes without saying that customer satisfaction suffers when the necessary coverage just isn’t there.
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Next Generation Wi-Fi 6 is Powered by Quantenna Connectivity Solutions Division

Icotera announces that Quantenna Connectivity Solutions is chipset provider for upcoming Wi-Fi 6 product line of FTTH routers, gateways and access points.
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Icotera HIGHLIGHTS - April 2019

HIGHLIGHTS keep you updated on our FTTH business, products and solutions, but we also want to inspire and bring focus on more industry and technological related topics. In this issue we have focused around many of the exciting things that are shaping the future for the ISPs and network operators in Europe.
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Icotera provides open access Gateways including Intelligent Network Monitoring to leading Swedish FTTH provider

Com Hem - One of Sweden’s largest FTTH providers has recently chosen Icotera’s residential layer 2 gateway including ICONS – Icotera Network Surveillance - for their future FTTH rollout.
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Next level ISP support through intelligent Network monitoring

ICONS – Icotera Network Surveillance Solution – offers true intelligence. It is designed for Network Operators and Service providers to reduce and shorten support calls (OPEX reduction) by offering enhanced capabilities for end-user support and network performance diagnostics.
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Icotera is targeting major European market shares.

As a leader in developing fiber-to-home gateways, Icotera's solutions are characterized by a highly functional design, high reliability and software that ensures fiber operators monitoring and analysis tools that optimize the end user's experience of fiber connection on both the Internet, Wi-Fi, TV, phone and smart home solutions.
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New CEO to drive international growth

Icotera and Maj Invest Equity have today entered a partnership to support the continued growth and internationalisation of Icotera.
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Maj Invest Equity invests in the growth company Icotera

Icotera and Maj Invest Equity have today entered a partnership to support the continued growth and internationalisation of Icotera.
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