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CASE: Kabel Braunau cuts support costs with a premium Wi-Fi solution

Learn how Austrian ISP Kabel Braunau cut support costs and improved customer satisfaction with a premium internet package based on an Icotera two-box setup combining a GPON ONT with a powerful 8x8 Wi-Fi 6 router.
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How Icotera is leading the way: Making circular economy easy for FTTH customers

Icotera’s ESG Manager explains circularity in FTTH products and the value of refurbishment and e-waste handling. She advises ISPs to ask three key questions to their suppliers to raise circularity and save CO2 and money.
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Wi-Fi 7: Understanding the Benefits and Opportunities

For ISPs, Wi-Fi 7 is a game-changer. Offering next-level reliability and speed means staying ahead of the competition. But is now the right time to make the the switch?
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Guide to testing Wi-Fi performance

Ensure your Wi-Fi router delivers performance customers can count on. Our guide walks you through how to test Wi-Fi routers in realistic scenarios
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Understanding the UK Telecommunications and Security Act

TSA mainly focuses on compliance by the public telecom providers/network operators and what they need to do within their networks - understand the impact of broadband CPEs.
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Wi-Fi 7: Hype over substance? Why Wi-Fi 6 is still the logical choice for ISPs

Wi-Fi 7 is a big step forward in offering multi-gig Wi-Fi solutions like 320MHz channels, 4k QAM and MLO, but is now the time to move to Wi-Fi 7 or is high performing Wi-Fi 6 the smart choice?
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Independent Wi-Fi testing

Independent test shows that the i4882 Wi-Fi 6 Router was the leader in all areas, providing the best experience and performance.
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CASE: Zzoomm CEO: Customer experience above all

The fact that Zzoomm’s customers are happy Wi-Fi users stands out in black-on-white when scrolling down the Zzoomm reviews on Trustpilot.
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The key to successful Wi-Fi coverage is simplicity

A simple set-up with a strong 8x8 router reduces complexity and can easily do the job, covering all corners of the home with powerful Wi-Fi.
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CASE: Stadtwerke Neumünster focuses on premium Wi-Fi experiences

Stadtwerke Neumünster wanted a router powerful enough to deliver a premium Wi-Fi experience to meet the growing needs among German end-users.
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4 FTTH trends that internet operators and ISPs should look out for

Few industries are moving as fast as the FTTH industry. Increasing customer demand on service levels, shifting Wi-Fi standards, changing regulatory standards, and market consolidations are all driving change.
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CASE: Open access fiber network increased Energi Fyn’s take-up rate

XGS-PON makes it possible for network operators to get more value from their infrastructure by adding more end-users to the same line.
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Wi-Fi management: Don’t over-complicate things with expensive cloud solutions

Cloud solutions including end-user apps for in-home Wi-Fi optimization may increase complexity and increased costs that ISPs easily can avoid.
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XGS-PON - a future-proof investment

XGS-PON makes it possible for network operators to get more value from their infrastructure by adding more end-users to the same line.
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Case: Fibia saved resources and improved customer satisfaction when they separated fiber and Wi-Fi

Best in class is something to strive for, especially in a competitive fiber market. It helps you retain and attract customers and boost your bottom line.
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Open access fiber network opens new business possibilities

Europe is on a steady path to full fiber, and the tendency towards open access fiber networks brings new business opportunities for internet operators.
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Reduce your climate footprint and boost your business with an intelligent Wi-Fi solution

Consumers are becoming more environmentally conscious and to to offer them a less carbon-intensive Wi-Fi solutions is a competitive parameter for ISPs.
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Disruption has become the new normal

Disruption is changing and challenging the way organizations do business, including the FTTH industry. According to Icotera’s CEO, ISPs must deal with and respond to the new reality.
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With Wi-Fi 7 near, here is why ISPs should bypass 6E

New Wi-Fi standards offers a wide range of benefits, including faster and more reliable access. But this doesn't necessarily mean that the previous standard is obsolete.
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3 key market drivers for ISPs to keep an eye on

The connectivity needs of the future will be more dynamic and flexible. And with flexible needs come customized demands. 
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3 strategies to secure your ISP supply chain in times of turbulence

If monitored and secured correctly, your supply chain can help you to keep up with competitors – ultimately being the crucial factor to success
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Why private homes need better Wi-Fi than businesses

Heavy in-home Wi-Fi activities such as streaming 4K or 8K TV and full HD video games put high demands on our Wi-Fi solution - it's very different from an office solution
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How a customer support tool is paving the way for greater customer satisfaction

Customers expect to be online 24/7 in every corner of their homes. ISPs not meeting that risk higher churn and lower customer satisfaction.
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Three ways streaming telemetry is taking customer support to the next level

A customer support tool with telemetry streaming has huge potential but the system will not do it alone; it all comes down to how you as an ISP employ it
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Icotera CEO to ISPs: Be first and be best

End-user demand drives the need for fiber, and European FTTH rollouts are growing rapidly. For ISPs, this is a unique business opportunity,
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Customer support tool insights – the value of data

For ISPs and network operators, it is essential to gain access to data through in-home monitoring and follow what happens in the home where the CPE is installed
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The key for ISPs to lower customer churn

A low churn rate is central to a profitable business. Finding the right formula to retain customers is key to ISP success. The question is how to do this?
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Quality of service: 3 steps to increase customer loyalty

The internet offering has become the primary value proposition and end-users have high expectations. How do you claim a unique position in a market characterized by fierce competition?
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Multi-User MIMO: What it is and why you need it

A fast internet connection isn't always enough. Explore how Multi-User MIMO supports multiple simultaneously Wi-Fi user ensuring both satisfied end-users and a future-proof ISP business.
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Wi-Fi 6: Understand the benefits and opportunities

Wi-Fi 6 boasts of additional benefits and improvements compared to Wi-Fi 5. Discover some of the key features offered in Wi-Fi 6 and how they compare to Wi-Fi 5
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The customer’s in-home Internet experience will determine fibers’ success

It's the right Wi-Fi equipment that enables FTTH customers to reach the full potential of broadband access
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3 fiber trends for ISPs to look out for

Three trends gain a foothold across the European FTTH space - explore how ISPs play a crucial role in fiber deployment and transitioning customers to fiber.
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CASE: Wi-Fi 6 Router paves the way for a stronger market position in Sweden

To strengthening their market position in Sweden, Telenor has launched a Wi-Fi 6 router. Result is increase in broadband sales and fewer support calls
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Challenges that may ruin the ISPs business case

Choosing the right business strategy and using customer data to deliver a proactive customer experience will help ISPs build a strong business case.
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How to optimize your customers’ Wi-Fi setup for remote work

As an ISP, how can you provide a Wi-Fi solution for the home office so neither customers, partners, or colleagues notice the workplace has become remote?
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3 ways to improve the in-home Wi-Fi experience

The in-home Wi-Fi experience should be straightforward and hassle-free. Customers demand a high quality and increased reliability Wi-Fi connection.
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CASE: Regional utility company delivers high-performance internet across northern Germany

– One of our core values is to deliver reliable products to our customers. This is precisely what Icotera’s CPE enables us to deliver to our customers.
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5 best practices for intelligent fiber termination

To realize fiber’s enormous potential in revenue-producing broadband, fiber cables must be connected properly, terminated, routed, stored, and handled.
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How to deliver a powerful Wi-Fi gaming experience

While staying at home during covid many have taken up online gaming. But how can ISPs offer a stable and reliable Wi-Fi solution that also provides low latency and increased coverage?
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It isn’t complicated: The better the router performance, the better the Wi-Fi experience

If you want to provide your customers with the highest Wi-Fi performance – in all rooms of the home – a high-quality router is the only solution.
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CASE: High-performance CPE tailored to local needs means full utilization of fiber networks

We don't just provide a one-size-fits-all solution. We believe that solutions adjusted to individual needs will lead to a better user experience.
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New self-service Wi-Fi app helps ISPs reduce support calls

Self-service Wi-Fi app helps ISPs reduce support calls - it empowers end-users to manage their Wi-Fi set-up in a real-time environment.
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CASE: Delivering powerful Wi-Fi connectivity to the UK

Delivering a fast and reliable Wi-Fi connection is the core of any internet service provider’s (ISP) value proposition. 
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Wi-Fi: To extend or not to extend?

Wi-Fi comes certain challenges, and many offer extenders to resolve coverage issues. But are extenders a good idea? Or are they just a quick fix?
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Why tri-band routers are not suitable for European households – at least not yet

A tri-band router is said to be a way to create wireless backhaul for extenders in a Wi-Fi network. Is it really a way forward- or is it marketing hype?
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3 essential benefits of next-generation PON technology

The next generation PON technology is upon us - how it is going to take internet performance as we know it today to the next level.
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Fighting for fiber across Europe

Firsthand insight from Director General, FTTH Council Europe on the deployment of fiber across the EU as well as how operators and ISPs can address some of the obstacles surrounding the deployment of fiber.
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Is 5G really the end of fiber?

Fiber versus 5G isn't an either or decision. It's the combination of fiber and 5G is that's key to the best internet experience
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Beyond gigabit performance with a future-proof optical network terminal

Beyond gigabit performance – with today's technologies. An ONT based on current GPON technology taps into unexploited potential in the existing technology and removes the limit of one gigabit throughputs
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How to ensure "first time right" when installing FTTH

A stable in-home Wi-Fi performance is what the end-users need. They care little about the standard – it’s the in-home experience that matters!
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CASE: Simple premium Wi-Fi solution wins customers for young ISP

What the end-consumers care about is the internet speed on their tablets and computers. Fastspeed, a Danish ISP offers a simple solution to match the need.
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Data and insight are central to successful Wi-Fi support

How to create an effective Wi-Fi support setup that gives satisfied customers and keeps support costs low? A balance many ISPs are struggling to meet.
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How to make Wi-Fi a profitable business

High support costs prevents many ISPs from offering Wi-Fi but control of the value chain puts you in a better position to offer more efficient and reliable
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5 mistakes to avoid when delivering Wi-Fi to end-users

What are the dos and don’ts for ISPs delivering Wi-Fi? Check what to avoid in order to turn Wi-Fi into a profitable business.
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Why owning the complete Wi-Fi experience improves the ISP business

Offering both the fiber termination and the Wi-Fi, means control which gives you the best qualifications for effective fault detection and happy customers.
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Empower the ISP business with customer-premises equipment tailored to UK households

ONT solution specifically designed to meet the demands of tomorrow and to solve the challenges many ISPs in the UK face.
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Wi-Fi 5 or Wi-Fi 6? Delivering the best in-home Wi-Fi experience is what matters

A stable in-home Wi-Fi performance is what the end-users need. They care little about the standard – it’s the in-home experience that matters!
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WI-FI 6: What can we expect?

Expectations to the new wireless technol­ogy range from better stability to reduced costs and less carbon emissions. In this article, we delve into some of the prospects of the new Wi-Fi standard 802.11ax – or in popular terms: Wi-Fi 6.
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New Wi-Fi standard brings the customers faster Internet - and helps cut down support costs

European internet service pro­viders (ISPs) report that as much as 72% of all calls to their help desks involves in-home performance issues. It goes without saying that customer satisfaction suffers when the necessary coverage just isn’t there.
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Next Generation Wi-Fi 6 is Powered by Quantenna Connectivity Solutions Division

Icotera announces that Quantenna Connectivity Solutions is chipset provider for upcoming Wi-Fi 6 product line of FTTH routers, gateways and access points.
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Icotera HIGHLIGHTS - April 2019

HIGHLIGHTS keep you updated on our FTTH business, products and solutions, but we also want to inspire and bring focus on more industry and technological related topics. In this issue we have focused around many of the exciting things that are shaping the future for the ISPs and network operators in Europe.
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Icotera provides open access Gateways including Intelligent Network Monitoring to leading Swedish FTTH provider

Com Hem - One of Sweden’s largest FTTH providers has recently chosen Icotera’s residential layer 2 gateway including ICONS – Icotera Network Surveillance - for their future FTTH rollout.
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Next level ISP support through intelligent Network monitoring

ICONS – Icotera Network Surveillance Solution – offers true intelligence. It is designed for Network Operators and Service providers to reduce and shorten support calls (OPEX reduction) by offering enhanced capabilities for end-user support and network performance diagnostics.
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Icotera is targeting major European market shares.

As a leader in developing fiber-to-home gateways, Icotera's solutions are characterized by a highly functional design, high reliability and software that ensures fiber operators monitoring and analysis tools that optimize the end user's experience of fiber connection on both the Internet, Wi-Fi, TV, phone and smart home solutions.
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New CEO to drive international growth

Icotera and Maj Invest Equity have today entered a partnership to support the continued growth and internationalisation of Icotera.
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Maj Invest Equity invests in the growth company Icotera

Icotera and Maj Invest Equity have today entered a partnership to support the continued growth and internationalisation of Icotera.
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